Customer Care Coordinator
Waukegan, IL
Full Time
Overture Promotions
Entry Level
Job Overview:
The Customer Care Coordinator requires both excellent phone and email etiquette. This role will be responsible for answering calls and emails from customers with questions or addressing any concerns that they may have. The primary duties include handling inbound and outbound inquiries to and from clients, listening to customer needs or issues and providing helpful solutions to their problems. This an on-site role, 5 days at our H.Q. in Waukegan, IL.
Duties and Responsibilities:
The Customer Care Coordinator requires both excellent phone and email etiquette. This role will be responsible for answering calls and emails from customers with questions or addressing any concerns that they may have. The primary duties include handling inbound and outbound inquiries to and from clients, listening to customer needs or issues and providing helpful solutions to their problems. This an on-site role, 5 days at our H.Q. in Waukegan, IL.
Duties and Responsibilities:
- Manage Company webstores with live inventory and manage the order processing and customer service for those stores
- Responsible for being primary contact for store inquiries through both Outlook and HubSpot
- Work closely with warehouse staff to ensure that all orders are processed and are shipped in a timely manner; with the ability and comfortability to problem solve if stock issues arise
- Partner closely with Purchasing and Sales on inventory management
- Responsible for monitoring stock availability for orders through our order management system, NetSuite
- Communicate directly with clients and provide excellent customer service.
- Front Desk Coverage
- Performs other duties as assigned including assisting the larger team with overflow customer service on larger customers by both phone and email as required
- Excellent oral and written communication skills
- Must have critical thinking ability and excellent attention to detail
- Strong initiative, confidence, and the ability to ask questions as needed
- Develop resilience when communicating with different departments within Overture
- Detail-oriented, with the ability to effectively prioritize multiple projects
- Strong organizational skills
- Capability to maintain composure while working under stressful conditions
- Proficient in MS Office Suite and Adobe Acrobat; beginner to intermediate Excel experience
- 1-3 years of customer service experience
- High School Diploma
- Complete insurance coverage – Medical, dental, vision, life insurance, flex spending accounts and disability plans with Company contributions.
- Pet insurance and bring your dog to work days.
- Corporate partnerships with Life Time Fitness, Bears Fit, Skechers and Tickets at Work
- Generous paid time off (vacation, sick and personal days as well as yearly floating holiday)
- 401(k) eligibility day one of employment, with a Company match after the first year of employment
- Paid maternity and paternity leave based on years of service.
- Relaxed dress code
- Overture family fun – Summer BBQs, volunteer engagement groups (Culture Crew, Green Team, Safety Team, Diversity and Inclusion Advisory Council), employee vegetable garden, contests, potlucks and cookoffs.
- Employee referral bonus
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